At Homes North, we believe that communities thrive and people’s lives are enriched when they are given opportunities to be connected and engaged. In our work we aim to build a caring community with happy and connected neighbourhoods where people feel safe and included, click here to read more.
Residents
Homes North is committed to knowing our residents and meeting their individual needs. We aim to provide the highest level of assistance across our range of services. We support our residents to not only develop the skills to maintain a tenancy, but to cultivate the skills to live fulfilling and independent lives, click here to read more.
Applications
At Homes North we focus on changing what is possible for social and community housing. Our goal is to make the application process easy by providing accessible and current information so that we can match you to a property that suits your needs and circumstances. Our experienced staff are here to assist you, click here to read more.
Partnerships
Homes North works in partnerships with many service providers across a full range of wrap around services from accommodation support and transitional housing, through age and disability services to your services, training and employment. Our aim is to ensure the best outcomes for our mutual clients through a one stop shop approach, click here to read more.
Properties
We believe that housing is an essential human need that provides the foundation for healthy lives. Our range of properties provide secure, affordable and sensitively managed housing opportunities for low income households in our region, click here to read more.
Tenants Handbook
Our Tenant Handbook provides residents of Homes North with information they need in order to understand Homes North and how we operate. It assists residents to enjoy their time with us and inform them of their rights and responsibilities as a resident of Homes North, click here to read more.
Contact Us
Homes North cover the New England and North West region, with offices located in Armidale, Glen Innes, Gunnedah, Inverell, Moree, Tamworth, and Coledale. Our staff are here to assist you with your enquiries, click here to read more.
Important Information: Maintenance and Repairs
Repairs & Maintenance: We are here to help!
For all repairs during work hours (9:00am to 5:00pm) contact our Asset Responsive Repairs team on 1800 592 333.
Our Asset Responsive Repairs team are experienced in all things maintenance and can talk to you about your repairs, big or small.
For all out-of-hours emergency repairs (after 5:00pm and before 9:00am) contact our Emergency out-of-hours repair service on 1300 662 721.
If you have already logged a repairs request and want an update on progress, please contact our Armidale (6772 5133) or Tamworth (6766 6897) offices or email responsivemaintenance@homesnorth.org.au.
Timeframes
We know repairs and maintenance on your home is important to you and we are committed to providing a responsive repair service to all our tenants. We have response time for different types of repairs and maintenance:
1. Emergency (4 hours)
2. Urgent (24 hours)
3. High Priority (2 days)
4. Priority (5 days)
5. Routine (will be advised).
For more information visit Repairs and Maintenance page.
Repairs & Maintenance: Narrabri and Wee Waa Tenants
Narrabri and Wee Waa tenancies are managed by Summit Community Services. All repairs & maintenance for Narrabri and Wee Waa Summit Community Services tenants are managed by Homes North.
If you have any questions about your tenancy, please contact Summit Community Services on (02) 6792 1478 during office hours. For emergency out-of-hours tenancy related problems visit Summit Community Services.
To submit a repairs and maintenance request during work hours (9:00am to 5:00pm) please contact Homes North’s Asset Responsive Repairs team on 1800 592 333.
For all out-of-hours emergency repairs (after 5:00pm and before 9:00am) contact Homes North’s Emergency out-of-hours repair service on 1300 662 721.
If you have already logged a repairs request and want an update on progress, please contact our Armidale (6772 5133) or Tamworth (6766 6897) offices or email responsivemaintenance@homesnorth.org.au.
Property Modifications
For all modifications, you must make a request and supply supporting documentation. For minor modifications supporting documentation may include medical certificates or a written report from a doctor or health care professional. For major repairs an Occupational Therapist or Specialist report must be provided. For more information view our Tenancy Property Modifications.
