1300 662 721: Emergency out of hours repairs

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Compliments, Feedback & Complaints

Homes North values your feedback, both positive and negative, as it assists us to maintain and improve our services. To ensure your feedback reaches the appropriate team member, we have a few options for you to contact us.

Submit a Complaint

If you are dissatisfied with the service you have received from Homes North, or its contractors, a complaint can be submitted here. Examples of a complaint include:

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  • poor service and/or behaviour by a Homes North staff member or contactor
  • change or withdrawal of service, you have been unable to contact a Homes North staff member or a Homes North staff member is not returning calls
  • repairs not completed within timeframes
  • the organisation, staff or contractors have not followed their documented policies and procedures.

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Tenant Issues or Request for Service

If you want to report and issue a request for service and are a Homes North tenant or client, please contact your local office for assistance.

Armidale

Community Support Hub
246-248 Beardy Street
Armidale
02 6772 5133

Tamworth

3-5 White Street
Tamworth
02 6766 6897

Community Issues or Request for Service

If you want to report an issue or a request for service and are not a Homes North tenant or client, please contact Homes North Armidale via the contact us page. A service request could include:

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  • anti-social behaviour
  • neighbour disputes
  • general maintenance request
  • missed bin collections
  • untidy lawns and grounds.

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Requests for Information & Lodgement of Disputes

Requests for information and disputes from current and former tenants/clients, advocates, or legal representatives must be lodged via our online form. Confirmation of receipt will be provided.

We aim to respond to information requests within 28 working days, subject to current caseload and resources. Dispute response times vary by case and are also subject to the above.

Active NCAT matters should be referred to the relevant Client Relations Officer.

Submit a Compliment

We’d love to hear about what we are doing well, and when a staff member provides you with exceptional service or help. If you have had a positive experience with us that you would like share, you can submit a compliment here.