Delivering Our Vision

Community housing aims to deliver social and financial outcomes.  As a tightly regulated and ethically managed not-for-profit organisation, our surpluses are reinvested to improve local services and increase the range and types of housing we can offer.

Compared to the general community, tenants in community housing are more likely to face some form of disadvantage, such as unemployment or a disability.  In addition to delivering safe and secure homes, we help clients stabilise their lives, maintain their tenancies and engage with their communities.  Homes North successfully partners with a wide variety of organisations providing vital and highly valued support services to clients.

Year in Review 2023/24

Homes North creates secure, affordable, inclusive and sensitively managed housing opportunities for low income households. We have operated across the New England North West for over 30 years and have offices in Armidale, Glen Innes, Gunnedah, Inverell, Moree, Tamworth and Coledale. We provide outreach services to Tenterfield, Guyra, Walcha, Tingha, Quirindi, Werris Creek, Barraba, Boggabilla, Lightning Ridge, Mungindi, and Uralla. Services in Narrabri and Wee Waa are provided through our contract with Summit Community Services. We provide a home for over 5,369 people across 2,695 tenancies and manage over 2,700 properties.

Our demographics are as follows:

Our Strategic Goals

Our strategic goal is to cultivate a connected and supportive housing environment where every client is central to our operations.

We are dedicated to fostering active engagement and community development, which empowers our tenants to maintain their tenancies and actively participate in and contribute to their communities.

This goal aims to transform the individual experiences of our clients through comprehensive support systems and community integration initiatives that promote stability and personal growth.

In Goal 1, we focus on seven priority areas that emphasise our holistic approach to housing and tenant support, focusing on stability, empowerment, engagement, and inclusive, culturally safe practices for our clients.

Our strategic goal is to continue to work to strengthen the regional communities where we deliver our programs and services by developing infrastructure and services that address specific local needs.

Our approach involves deep collaboration with community leaders, local governments, and stakeholders to ensure that our projects not only provide housing but also contribute to the disruption of disadvantage, economic development, enhance local amenities, and improve overall quality of life.

This goal emphasises our role as a catalyst for positive change, driving sustainable growth and community wellbeing across our diverse region.

In Goal 2, we focus on five priority areas that emphasise a focus on regional community development through collaboration, sustainability, economic growth, advocacy, and innovative housing solutions tailored to regional needs.

Our strategic goal is delivering efficiency and effectiveness through innovative solutions and continuous improvement in all aspects of our operations.

By integrating advanced technologies, adopting best practices in financial management, and ensuring robust governance, we strive to exceed the expectations of our stakeholders and enhance our service delivery.

This goal supports our mission by ensuring that our foundational processes are both resilient and dynamic, adapting to challenges and opportunities alike.

In Goal 3, we focus on seven priority areas that emphasise the importance of innovation, excellence in service delivery, strong reputation, data-driven decision-making, financial stability, and ongoing improvement within Homes North.

Our strategic goal is having people who clearly understand their purpose so that we can maintain a high performing, resilient and dynamic organisational culture that empowers our teams through continuous learning, open communication, and mutual respect.

We are committed to an inclusive culture that embeds the importance of Aboriginal cultural knowledge and custodianship, is diverse and provides insight into the lived experience of the clients and communities we live and work within.

We prioritise the professional development and wellbeing of our staff and foster an environment where innovation thrives, and diverse perspectives are valued. This goal supports our commitment to adaptability and leadership in the face of evolving industry challenges, ensuring that our workforce is not only prepared but also enthusiastic about driving forward our mission and strategic goals.

In Goal 4, we focus on five priority areas that highlight the importance of a purpose-driven and inclusive culture, continuous development, cultural safety, employee wellbeing, innovation, and adaptability within the organisation.