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  • About us
    • Who we are
      • Our Values and Mission
      • Governance Board
      • Executive Team
      • Corporate Governance
      • Homes North Policies
      • Our History
    • What we do
      • Our Purpose
      • Our Vision
      • Our Housing
      • Delivering Our Vision
    • Programs & Projects
      • Reconciliation Action Plan
    • News
    • Publications
    • Work with us
    • Ideas & Suggestions
  • Residents
    • Tenant Handbook
    • Customer service
    • Make a payment
    • Narrabri & Wee Waa Tenants
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    • Tenancy Factsheets
    • Tenancy Policies
    • Residents Rights & Responsibilities
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    • Get involved
  • Applications
    • Housing Options & Homelessness Services
    • Affordable Housing
    • HAFF Affordable Housing Program
    • Social & Community Housing
    • How to Apply for Social & Community Housing
  • Local Updates
    • Tenant Newsletter
    • Local community news
    • Resident Engagement – Join in
  • Partnerships
    • Service Providers
    • Summit Community Services
  • Contact Us
    • Armidale
    • Coledale
    • Glen Innes and Tenterfield
    • Gunnedah
    • Inverell
    • Moree
    • Summit Community Services
    • Tamworth
    • Update Your Contact Details Form
  • Have Your Say
    • Appeals
    • Compliments, Feedback & Complaints
    • Ideas & Suggestions
  • About us
    • Who we are

      • Our Values and Mission
      • Governance Board
      • Executive Team
      • Corporate Governance
      • Homes North Policies
      • Our History
    • What we do

      • Our Purpose
      • Our Vision
      • Our Housing
      • Delivering Our Vision
    • Programs & Projects

      • Reconciliation Action Plan
    • News
    • Publications
    • Work with us
    • Ideas & Suggestions
  • Residents
    • Tenant Handbook
    • Customer service
    • Make a payment
    • Narrabri & Wee Waa Tenants
    • Repairs and Maintenance
    • Tenancy Factsheets
    • Tenancy Policies
    • Residents Rights & Responsibilities
    • Appeals
    • Compliments, Feedback & Complaints
    • Get involved
  • Applications
    • Housing Options & Homelessness Services
    • Affordable Housing
    • HAFF Affordable Housing Program
    • Social & Community Housing
    • How to Apply for Social & Community Housing
  • Local Updates
    • Tenant Newsletter
    • Local community news
    • Resident Engagement – Join in
  • Partnerships
    • Service Providers
    • Summit Community Services
  • Contact Us
    • Armidale
    • Coledale
    • Glen Innes and Tenterfield
    • Gunnedah
    • Inverell
    • Moree
    • Summit Community Services
    • Tamworth
    • Update Your Contact Details Form
  • Have Your Say

    • Appeals
    • Compliments, Feedback & Complaints
    • Ideas & Suggestions
 
  • About us
    • Who we are
      • Our Values and Mission
      • Governance Board
      • Executive Team
      • Corporate Governance
      • Homes North Policies
      • Our History
    • What we do
      • Our Purpose
      • Our Vision
      • Our Housing
      • Delivering Our Vision
    • Programs & Projects
      • Reconciliation Action Plan
    • News
    • Publications
    • Work with us
    • Ideas & Suggestions

Homes North Policies

Homes North complies with relevant legislative and regulatory requirements.  Our policies undergo continual development and review.  Approved policies are available on this page.  If you click on one of the policies below and it does not appear it is currently under review and will be available shortly.

Tenancy Management

Absence From Property Policy

Affordable Housing Policy (HN Freehold Properties)

Allocations Policy

Appeals Policy

Child Protection Mandatory Reporting Policy

Community Wellbeing Policy

Complaints Handling Policy

Complaints Management Policy

Deceased Tenant Policy

Debt Recovery Policy

Dispute Policy

Elder Abuse Policy

End of Tenancy Policy

No Cause Terminations Policy

Rent Charging (Social Housing) Policy

Rental Fraud Policy

Pets Policy

Succession of Tenancy Policy

Swimming Pool Policy

Television Antenna Policy

Tenancy Reinstatement Policy

Transfer Policy

Unreasonable Complaint Conduct Policy

Visitor and Additional Occupants Policy

Water Charges Policy

Repairs, Maintenance & Modification

Tenancy Property Modifications

Roof Gutter Cleaning Policy

Management Policies

COVID-19 Response Policy

Whistleblower Policy

ABOUT OUR OFFICES

Homes North manages properties across the New England and North West NSW area, with offices in Armidale, Glen Innes, Gunnedah, Inverell, Moree and Tamworth. We also manage properties in Tenterfield, Uralla, Quirindi, Barraba, Werris Creek, Walcha, Guyra, Lightning Ridge and Mungindi. In partnership with Summit we also manage properties in Narrabri and Wee Waa.

AI USE

Homes North may use AI to help draft communications and analyse information. Our staff review all outputs and make final decisions. Both AI and people can make mistakes, and we work to ensure accuracy.

CONTACT
  • Armidale
  • Coledale
  • Glen Innes and Tenterfield
  • Gunnedah
  • Inverell
  • Moree
  • Summit Community Services
  • Tamworth
  • Facebook
DO YOU NEED URGENT ASSISTANCE?

Homelessness: Link2Home 1800 152 152

Domestic & Family Violence: NSW Domestic Violence Line 1800 656 463

Child at Risk: Call child Protection Helpline 132 111

QUICK LINKS
  • Ideas & Suggestions
  • Privacy Statement
  • Repairs and Maintenance
  • Workplace Safety Policy Statement
  • Staff portal
  • Contractor portal

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