Applying for Social & Community Housing

You can submit an application for Housing Assistance at any of our offices. We have offices in:

• Armidale
• Coledale
• Glen Innes & Tenterfield
• Gunnedah
• Inverell
• Moree
• Tamworth

When submitting an application for Housing Assistance through Home North, our staff will be on-hand to help you to complete your application and will provide advice on evidence required to complete your application. Will can also keep you updated on your application throughout the process.

Alternatively, you can apply for housing assistance either online or by phone. Visit Housing Pathways website for more information on how to submit their online Housing Assistance form.

You can also apply for Housing Assistance by phone, Monday to Friday between 9:00am and 5:00m by calling the Housing Contact Centre on 1800 422 322.

To apply for Housing Assistance online or by phone, you will need to demonstrate your eligibility. You must provide evidence of:

• your identity (for example, medicare card)
• all sources of income and assets that show your household is within the income eligibility limits
• NSW residency or an established need to live in NSW
• citizenship or permanent residency of Australia
• any land or property you or anyone on your application form own, or part own
• your ability to sustain a successful tenancy, without support or with appropriate support in place in applicable
• repayments of any former debts to a social housing provider if applicable
• an ongoing medical condition or disability that impacts on the type of housing you or a member of your household need and evidence to support what is required.

Information about the type of evidence needed to assess your application is in the Evidence Requirements Information Sheet.

If you have already made an application on the NSW Housing Register, via another Housing Pathways or a Community Housing Provider, then you do not need to submit another application.

All participating Pathways organisations use a single application process and waiting list. For more details visit the Housing Pathways website.

If you do not have an active Housing Pathways application you need to complete an Application for Housing Assistance form. You can submit an application online or by phone. Visit Housing Pathways website for more information on how to submit their online Housing Assistance form. You can also apply for Housing Assistance by phone, Monday to Friday between 9:00am and 5:00m by calling the Housing Contact Centre on 1800 422 322.

Once your forms are complete and you have all of the required support documents, you can then submit at your local Homes North. You will receive an Acknowledgement of Receipt of Application within 48 hours via SMS to the mobile number provided on the application form. If you do not have a mobile number we will send the Acknowledgement of Receipt of Application to your postal address.

Completed applications for housing assistance are assessed within 28 days. You will then receive a letter to your postal address advising you of the outcome of your application.

Please note: If there are support documents missing with your application, or further evidence is required, you will be sent a letter requesting a response within 10 working days. If you are unable to provide these documents within the required timeframe, please contact Homes North Armidale (6772 5133) or Tamworth (6766 6897) offices to request an extension. If we are unable to contact you and all required documents have not been submitted we will be unable to proceed with your application and it may be closed.

If you have any further questions, please contact Homes North Armidale or Tamworth offices:

• Armidale 6722 5133
• Tamworth 6766 6897