The purpose of this policy is:
This policy relates to tenant requests to Homes North to carry out modifications to the property they live in. Assisting people to live independently in their current home by providing modifications gives them the opportunity to stay at home rather than living in a nursing home or other care facility.
Homes North is committed to responding to requests for property modifications to accommodate for tenants or household members with special needs. Modifications are changes that we make to a property because a tenant or household member has an identified need that means their current property no longer suits their needs. A modification may also be necessary so that an incoming tenant is able to enjoy the property as mentioned in Purpose.
An assessment will be made to identify the necessary and reasonable modifications required to a property to allow a tenant or household member to continue to reside or take up residency. Homes North will discuss the circumstances with the occupational therapist and the tenant to determine those modifications that could be made within the meaning and requirements of appropriate legislation.
Modifications are grouped into two categories: minor and major modifications.
Minor Modifications – involve non-structural work, such as:
Minor modifications are generally those costing under $2,000.
Major Modifications are considered to be all modification of over $2,000 in value and usually involve structural changes, such as:
Prior to modifications being approved, Homes North will undertake a review of all options including:
The tenant must make a request and supply supporting documentation. For minor modifications supporting documentation may include medical certificates or a written report from a doctor or health care professional. For major repairs an Occupational Therapist or Specialist report must be provided.
Homes North will not undertake modifications to leasehold properties. Homes North may negotiate with the landlord on behalf of the tenant to undertake modifications. If a need for a major modification has been identified and the landlord has declined the request Homes North will consider alternative options such as, re-housing when a suitable property becomes available.
Once an application for modifications and supporting document has been received, Homes North’s tenancy team will assess the application. They will consider:
Once the request has been assessed and a decision has been made the tenant will be advised in writing within twenty (20) working days. If a decision cannot be achieved within this timeframe the tenant will be provided with an update of the assessment in writing.
If the person with the disability moves out of the property Homes North will discuss with the remaining occupants the possibility of relocating to another property so that a suitable client can be matched to the modified property.
If modifications are not economically viable or will not improve the quality of life of the person requesting the modifications, Homes North may transfer the tenant to another property that matches their needs when one becomes available (see Transfer Policy).
If a client believes Homes North has made a wrong decision they should ask for a formal review of the decision. To do this, the client needs to complete an Appeals Form stating why they disagree with the decision (See our Complaints and Feedback Factsheet, Appeals Factsheet and an Appeals Form).
If the client (known now as an appellant) is dissatisfied with the outcome of the internal appeal process they can proceed to make an appeal to the independent Housing Appeals Committee (HAC). Homes North will advise the appellant how to lodge an appeal with HAC. Alternatively, they may access the HAC on free call on 1800 629 794. The HAC is an independent appeals agency for all NSW social housing clients.
For more information on appeals refer to our Appeals Policy.
This policy is subject to change from time to time at the discretion of Homes North. Where an individual is observed to not be working within the scope of this policy, the breach will be addressed by a team leader.
It is the responsibility of the:
Contact Homes North on 67723155or firstname.lastname@example.org . For further information see our Appeals Policy and Appeals Factsheet.
National Community Housing Standards
Standard 2.2 – Responsive Maintenance & Repairs
Policy no: 2.2.1\1